For questions about your care, your account, or getting started, you're in the right place — a secure channel a physician's team actually reads. It isn't a fast channel, though, and it's never the place for an emergency. If something can't wait, the routes just below will get you real help faster than we can.
Pick the channel that fits. For anything about your own care, your secure account is always the safest and fastest route — general email and the form below are for non-clinical questions only.
Questions about your plan, your prescriptions within scope, or a follow-up? Send a secure message from inside your Mind Align account. It reaches your care team and keeps your health information protected.
Not a patient yet and wondering if Mind Align is right for you? The fastest way to a real answer is a free fit-check — a physician-built read on whether our care fits your situation, with no commitment. General questions are welcome by email.
Questions about a charge, your ongoing care plan, pausing or stopping, or getting a copy of your records? Our admin team can help — no clinical details needed for these.
Press inquiries, clinician collaboration, or partnership ideas? We read every note and route it to the right person.
This form is for general, non-medical questions. Please don't include symptoms, diagnoses, medications, or other health details here — if your question is about your care, send it as a secure message from your Mind Align account instead. This is not a monitored emergency channel.
Our care team reviews messages during business hours, Monday through Friday [hours & time zone — confirm]. We aim to respond to secure messages within about two business hours and to general email within one to two business days. Messages sent overnight or on weekends are answered the next business day — which is exactly why anything urgent belongs with 988 or 911, not with us.