Scope of Service
Effective September 2026 · Last updated September 2026
Mind Align Health is a physician-led, asynchronous-first — not asynchronous-only — program for the place where medical health and mental health meet. This document describes what our service is, what it is not, and how care is delivered.
What Mind Align Health is
- Structured intake, review by a licensed physician, a written plan, and secure follow-up — care without a waiting room.
- General, self-guided programs are for adults 18 and older. Select physician-managed programs — the Leucovorin pathway for ASD-related concerns and PANS/PANDAS care — also serve children and adolescents through a closely supervised pathway with a parent or guardian involved throughout.
- Care is available only in states where our physicians are licensed and where the law supports our model; availability varies by program and is confirmed at intake.
What Mind Align Health is not
- Not an emergency or crisis service. In a crisis or medical emergency, call or text 988 (Suicide & Crisis Lifeline) or call 911.
- Not a substitute for in-person evaluation, examination, or ongoing specialty care where those are indicated.
- Not a therapy service and not a substitute for ongoing psychiatric treatment.
- Not a fast-refill or medication-access service. Mind Align does not prescribe controlled substances of any kind.
How care is delivered
- All clinical decisions are made by a licensed physician after reviewing your history and any required screens or labs. Completing an intake begins a clinical review; it does not create a physician–patient relationship on its own and does not guarantee acceptance into care or any particular treatment.
- Where clinically appropriate, a live conversation or video visit may be required; some concerns are not appropriate for asynchronous care at all.
- Any medications prescribed are non-controlled and only when clinically appropriate and legally permitted.
Related but separate
Medical care, coaching, educational content, and supplements/labs are distinct offerings and are governed separately. Coaching and educational content are not therapy or medical care.
Terms of Use
Effective September 2026 · Last updated September 2026
These Terms govern your use of the Mind Align Health website and services. By creating an account or using the service, you agree to them.
Eligibility
- Self-guided programs require that you are 18 or older and located in a state we serve. Pediatric programs require a parent or legal guardian to consent and participate.
- You agree to provide accurate, complete information and to keep your account credentials secure.
Acceptable use
- Use the service only for lawful purposes and your own care (or the care of a minor for whom you are the guardian).
- Do not misuse, disrupt, or attempt to gain unauthorized access to the platform.
Not for emergencies
The service is not monitored in real time and must not be used for emergencies. In a crisis or emergency, call or text 988 or call 911.
Telehealth consent & third-party services
- Use of the service includes consent to telehealth care as described at intake provided at intake.
- Prescriptions are filled by independent, licensed pharmacies; labs and supplement fulfillment (including the Fullscript dispensary) are provided by third parties under their own terms.
Legal terms
We may update these Terms from time to time; material changes will be communicated as required by law, and continued use after the effective date constitutes acceptance.
Privacy & HIPAA
Effective September 2026 · Last updated September 2026
Your privacy is central to your care. This policy explains, in plain terms, what we collect and how we use and protect it. Your protected health information is also governed by our separate Notice of Privacy Practices.
Information we collect
- Information you provide: intake responses, health history, photos, messages, and account and payment details.
- Information collected automatically: basic device and usage data needed to run and secure the platform.
How we use it
- To provide and coordinate your care, operate and secure the service, communicate with you, and meet legal and regulatory obligations.
How we share it
- With the licensed physicians who provide your care; with pharmacies to fill prescriptions and labs to run ordered tests; with service providers under contract; and as required by law.
- If you choose to use our Fullscript dispensary, order information is shared with Fullscript to fulfill your order.
- We do not sell your personal information.
Security & your choices
- Care takes place on a secure platform. For your safety, keep clinical details inside your secure account rather than in general email or web forms.
To make a privacy request or ask a question, contact [confirm: privacy contact / DPO email & address].
Financial Agreement
Effective September 2026 · Last updated September 2026
Transparent pricing, no lock-in. This explains what you pay and what it covers. Specific current prices are listed on each program page and the pricing page.
Fees
- Intake & plan fee — a one-time fee for the physician's review of your chart and your written plan. It reflects the physician's time and applies whether or not a prescription is written.
- Ongoing care plan — continued physician oversight, check-ins, and prescription management within scope, billed monthly or quarterly. This is medical oversight, not a product subscription; you may pause or stop at any time, and your records and prescriptions remain yours.
- Medications — filled and shipped by an independent pharmacy and paid directly to that pharmacy at its prices. Mind Align does not mark up medications.
- Supplements (optional) — available through our dispensary or any retailer; if you use our dispensary, we disclose that we earn a margin.
Billing
- We do not bill insurance. There are no hidden fees.
Disclaimers
Effective September 2026 · Last updated September 2026
Medical disclaimer
- Information on this site is for general education and is not individualized medical advice. Browsing the site does not create a physician–patient relationship; care is provided only through intake and physician review.
- Results vary and are never guaranteed. Availability in your state does not guarantee acceptance into care.
Emergencies
Mind Align is not an emergency or crisis service. If you are in crisis or facing a medical emergency, call or text 988 or call 911.
Supplements (DSHEA / FDA)
These statements have not been evaluated by the Food and Drug Administration. Supplements are not intended to diagnose, treat, cure, or prevent any disease.
Pharmacy & financial-interest disclosure
- Medications are dispensed and shipped by independent, licensed pharmacies; prices are set and collected by the pharmacy.
- Mind Align Health earns a margin on supplements purchased through its dispensary; equivalent products are available from other retailers.